BD eyes $1bn from BPO by 2021
Bangladesh wants to see the domestic BPO (business process outsourcing) industry as the second-largest foreign exchange earner after RMG sector, said Sajeeb Wazed Joy.
Bangladesh aims to earn $1 billion out of the total $5 billion ICT earnings with the employment of five lakh technologically skilled young people by 2021.
The local BPO industry currently shares a market value of $130 million.
The PM’s ICT affairs adviser made the disclosures as chief guest at the two-day 3rd BPO Summit Bangladesh 2018 at Pan Pacific Sonargaon Hotel in Dhaka on Sunday.
ICT division under post, telecommunications and ICT ministry and Bangladesh Association of Call Centre and Outsourcing (BACCO) jointly organised the event.
Joy said the BPO industry has thrived enormously in the country in the past one decade in tandem with the $600-billion global BPO outsourcing market.
It is to be noted that in Asian region India, the Philippines and Sri Lanka are currently leading the global BPO industry where their market sizes are worth $80 billion, $16 billion and $2 billion respectively.
Joy said, “BPO industry aims to create additional one lakh sustainable middle-income jobs by 2021.”
“I believe they will be able to reach that goal with all of your support, such as outsourcing government services to citizens, financial and other sectors to attract billion-dollar global BPO outsourcing market.”
For the high-spirited effort of the father of the nation, Joy said, Bangladesh became a member of International Telecommunication Union in 1973.
Even satellite operation started on June 14, 1974, at Betbunia under the aegis of Bangabandhu, he added.
About Facebook, Joy said, “I call this a ‘Fake Book’. It’s a freedom of speech to comment anything on Facebook, but no comment should be provocative.”
“Our government has made a draft of the Digital Act not to hinder anyone’s free speech, but to ensure security of minorities and prevent incursion,” he mentioned.
Post, telecoms and ICT minister Mustafa Jabbar said, “BPO has a $600-billion global market. Local BPO industry shares a market value of $130 million. The BPO business growth here is more than 100 percent.”
“With this high growth rate, we surely have the potential to lead the global BPO market if we can enhance the capacity of this industry,” he added.
BPO summit is bringing together entrepreneurs, companies, academia, policymakers and youths to showcase all the successes attained so far and the path towards the future of Bangladesh becoming the right choice for outsourcing services.
Sate minister for ICT Zunaid Ahmed Palak, chairman of parliamentary standing committee on post, telecoms and ICT ministry Imran Ahmed and ICT secretary Shyam Sunder Sikder, among others, were present at the summit.